Terms of service

About these terms

By paying for a plan you agree to these terms. If you sign up on behalf of a business, you confirm that you are allowed to commit that business.

Our refund and cancellation policy and our privacy notice are part of these terms.

What you get

You get what is listed for your plan on our plans page on the day you sign up: what we set up at launch and what we do every month.

Anything not on that list is extra. If you ask for it, we will agree the work and the price with you in writing before we start.

We work in Singapore, for businesses based in Singapore.

What we need from you

• The words, photos, logo and facts about your business that the website and your Google Business Profile need.
• Access to the accounts we work on for you, such as your Google Business Profile and your domain name settings.
• Answers and approvals in reasonable time. If we are waiting on you, the work waits too, and the monthly price stays the same.
• On Local Growth, a note of which enquiries became bookings or jobs, so the report can show it.

You confirm that you have the right to use everything you give us, and that it is accurate and lawful.

Price and payment

The price is the monthly price shown for your plan when you sign up. There is no setup fee.

We charge your card through Stripe on the day you sign up and on the same day of each month after that, in advance.

We are not GST-registered, so no GST is added. If that changes, we will tell you before any GST is added to your price.

We will not raise your price during your first 12 months. After that we may change it by giving you 30 days’ notice in writing, and you may stop the plan before the new price starts.

If a payment fails we will tell you and try again. If it is still unpaid 14 days later we may pause the work, and we may end the plan as set out below.

Minimum term, stopping and refunds

The plan runs for a minimum of 12 months from your first payment. After that it continues month to month until you or we stop it.

After the first 12 months you can stop by giving us 30 days’ notice in writing.

If you stop within the first 12 months, the monthly payments left in those 12 months are still due.

If you change your mind within 14 days of your first payment, we refund it in full and the plan ends with nothing more to pay.

The details are in our refund and cancellation policy.

Who owns what

Your business name, logo, words, photos, domain name and Google Business Profile are yours throughout. You give us permission to use them to do the work.

The website we build for you is ours until you have made 12 monthly payments. From then on it is yours. If you stop after that, we hand it over to you: the pages, the design and the content, in a form you can host elsewhere.

If you stop within the first 12 months and pay the months that are left, the website is yours on the same footing.

Some parts are licensed from others or are tools we use for all our customers, such as fonts, software libraries and FormDumpling. Those stay with their owners. Where the website needs them to work, we tell you what they are when we hand it over.

We will ask before we name you as a customer or show your results in our own marketing.

What we do not promise

We do the work with reasonable care and skill.

Search engines, maps and AI assistants decide for themselves what they show. We do not promise any ranking, any number of enquiries or bookings, or that an AI assistant will name your business.

Example figures on our website are examples, not forecasts.

We rely on services run by others, including Google, Stripe and our hosting provider. We are not responsible for their outages or for changes they make, but we will tell you when one affects you and do what we reasonably can.

Liability

Nothing in these terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by negligence, or for fraud.

Beyond that, our total liability to you under or in connection with a plan is limited to the amount you paid us in the 12 months before the claim arose.

Neither of us is liable to the other for loss of profit, loss of business or indirect loss.

Ending the plan

We may end the plan by giving you written notice if a payment is still unpaid 14 days after we told you it failed, or if you break these terms and do not put it right within 14 days of our asking.

If we end the plan for one of those reasons within your first 12 months, the months left are due as if you had stopped.

We may also stop offering the service by giving you 30 days’ notice in writing. If we do, you owe nothing beyond the notice period and we hand the website over to you as it stands.

When a plan ends we stop the monthly work and the hosting. If the website is yours, we hand it over first.

Personal data

Our privacy notice explains how we handle personal data.

The website we build may collect enquiries from your customers. That information is yours. We handle it only to provide the service to you, and you are responsible for telling your customers how you use it.

Changes to these terms

We may change these terms. We will email you at least 30 days before a change applies to you. If you do not accept it, you may stop the plan before it applies, and if you are in your first 12 months nothing more will be due.

Law and disputes

These terms are governed by the law of Singapore. If something goes wrong, tell us first and we will try to put it right. The courts of Singapore have jurisdiction over any dispute we cannot settle between us.

Contact

Questions about these terms go to hello@littleredpin.com.